Roaming

By default, all our lines have roaming desactivated.
If you activated it when travelling abroad and want to deactivate it again, just go to the My Hits App and deactivate this option again.

At Hits we have established agreements with the EU countries and some associated countries so that you can use your mobile rate as if you were in Spain, that is, you can use your call minutes and navigation data in the same way as in Spain without any additional cost.

These countries are: Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Slovakia, Slovenia, Estonia, Finland, France, Gibraltar, Greece, Guadeloupe, French Guiana, Holland, Hungary, Ireland, Martinique Island, Reunion Island, Iceland, Italy, Latvia , Liechtenstein, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal (Madeira and Azores), Czech Republic, Romania, Sweden.

Check the voice, SMS and data roaming rates for other countries in this PDF.

Roaming is the service that allows your mobile phone to be always operational in any foreign country.

On the other hand, international calls are calls you make from Spain (in this case) where you are allowed to call other foreign countries.

When we enter a country outside Spain, the name of the operator that appears on our mobile phone changes. In addition, we are sent an SMS to inform us that, from that moment on, we are connected to the telephone networks of the operators in the destination country. All this is called data roaming.

What is data roaming for?

Data roaming allows us to continue calling, receiving calls and using mobile data when we are travelling, because local operators provide their services to our operator. This term is also known as Roaming.

How to activate or deactivate data roaming?

When we exit, a pop-up window appears on the mobile phone telling us to activate data roaming and/or informing us that from now on we are going to use the mobile phone in another country.

Depending on the mobile phone we have, the steps to activate or remove data roaming are different, as we can have a device with an Android or iOS (iPhone) operating system.

Steps for Android

• Go to Phone Settings

• Click on More to expand the Wireless & Networking options.

• Go to Mobile Networks.

• Once we are there, we will see the Data Roaming option, which is most likely deactivated. All we have to do is activate it and it will appear green.

You are now ready to use it anywhere!

Steps for iPhone

• Go to Phone Settings.

• Click on Mobile Data.

• There we already have the Data Roaming option, which we activate by pressing the switch that will turn green.

In the case that it doesn't work, it may be because we must activate the automatic option to detect the operator and this is done by following the steps below:

• Within Settings, we enter Operator.

• There we have the Automatic option, activate it and that's it.

Now you know how to activate roaming on any device and you are ready to surf anywhere, we hope you enjoy your internet connection at all times!

The main telecommunications providers (AT&T and T-Mobile) in the US are switching off their voice 2G and 3G network in all their territory. So if you wish to make a call your mobile device has to be compatible with VoLTE technology (offering you the option to make calls via the LTE/4G mobile network. It is also necessary to have VoLTE active on your device and using the latest software update.

If your mobile device is not compatible with VoLTE technology, you can make and receive VoIP calls (Whats app, Telegram...)

So if you would like to make and receive calls in the US, make sure that:

Your device is compatible with Voice over LTE technology

• VoLTE is enabled on your device:

• For Android: you can usually find it in Settings > Connections > Mobile Networks > Preferred Mobile Network > Activate "Call using VoLTE". If you don´t have the VoLTE option, it means your mobile is not compatible with VoLTE.
• For Iphone: Settings > Mobile Data > Options and select Activate LTE, if not go to Settings > Mobile Data and select Activate LTE.

If you cannot find the VoLTE option, it means your device is not compatible with VoLTE.

• Make sure you have downloaded the latest software available on your device. Go to Settings > Update.
• When you make a call, remember to include the international dialling code.

The United Kingdom belongs to Zone 4. You can find the full details in our roaming rates document, but here is a summary of the main charges:

Mobile data: €2/GB. Additional charges will apply if you exceed your data allowance.

Calls to Spain or within the United Kingdom: €1/minute + €0.50 call setup fee.

International calls to countries outside the EU: €3/minute + €2 call setup fee.

Tip: If you plan to make calls to other countries while in the United Kingdom, we recommend checking the applicable rates beforehand to avoid unexpected charges.