Incidents

If my router breaks down, can Hits offer me a new router?

Yes, we can offer you a Wi-Fi router from a premium manufacturer, which is already configured with Hits parameters. Important: do not load any drivers or modify any parameters of t…

My Internet connection is sometimes slow, what can happen?

Your connection speed can be slowed down when several devices connect to the Internet using the same router. It can also affect the number of open programmes and applications that…

How can I report a fault?

You can contact our Customer Service Centre by calling 900 69 60 68.

Do you have in-home technical service?

Yes, we have technical service. If the technician has to come to your home because of our problem, we will cover the cost. If the problem is with your computer or router, or you si…

I can't connect to any page, what could be wrong?

If you connect via Wi-Fi, try connecting directly to the router using the RJ45 cable. Then restart the router and close all open applications and programs on your computer to run a…