Fibre

Hits fibre has national coverage, however, it is possible that in some localities we do not have coverage. To check if our fibre reaches your location, check if you have coverage here.

To check if our fibre reaches your location, check if you have coverage here. Enter your complete address including doorway, flat, door and postcode and find out if we can offer you coverage. Remember that you can also contact our Customer Service Centre by calling 900 69 68 60 68.

It depends on many factors. The first one is the distance between your house and our nodes, the further the distance, the slower the speed. Other factors that can limit your browsing experience are: if the internal distribution of the cable is not correctly made or is too long, interferences that can be generated by household appliances such as microwaves, the equipment with which you connect, connecting via wifi to the router always reduces the speed (there are studies on real lines that estimate the loss of speed at 50% on average) and, finally, how saturated the content you are trying to access may be.

The installation includes WiFi router, configuration, cabling, accessories and displacement and installation in each client's home. The WiFi router is property of Hits and remains in deposit at the client's home while the service is active, without any monthly charge for this concept.

Yes, it includes landline at no additional cost with unlimited calls to national landlines and 60 minutes to mobiles in the national territory. Once the limits for calls to mobile phones from a landline are exceeded: calls will be billed at 24.20 cents/min plus call set-up charge at 20 cents.

The activation process takes a maximum of 30 days, although it normally takes two weeks to complete. We will inform you by email when you complete the contract, when we start provisioning and when you finally have the service available.

In Hits we do not oblige you to sign up for convergent packages that include services that you are not going to use. You can simply sign up for the services you are interested in. What we do do is reward your loyalty and if, in addition to your fibre service, you sign up for a mobile phone service with us, we offer you significant discounts.

If you are the owner of the service, contact our Customer Service Centre by calling 900 69 60 68 and confirm your ID, email and the last 4 digits of the bank account associated with your registration to manage the cancellation of the service.

From the moment in which you make the request and provide us with your data, in a maximum time of 48 hours after the request, we will unsubscribe you. In the invoice of the following month you will be charged the proportional part of the service, that is to say, the days that you have been active until the cancellation request.

We do not currently offer this service. In order to move your fibre, you need to cancel the fibre service at your old address and register the fibre service at your new address. These procedures are free of charge, the only thing you have to do is to check that we have fibre coverage at your new address before registering.