Mobile

Our mobile coverage is MásMóvil, the same as that of the operator Orange and we also have the reinforcement of the Yoigo network, so you will have voice and data signal in 99% of the national territory.

You can contract our services from the Hits website or through our customer service telephone number, 900 69 60 68. In both cases we will assist you so that the contracting and delivery of the services is carried out in the simplest and fastest way possible.

These tariffs include unlimited calls and shared data between lines associated to the tariff (maximum 3 lines). This means that all associated lines will have unlimited calls to national mobiles and landlines. The gigas of the tariff you have contracted will be shared between the associated lines. Please note that the total consumption of gigas for all of them will be the one included in the contracted tariff.

If you use up all the data included in your mobile tariff, you will be able to continue browsing at reduced speed at no additional cost until your mobile tariff is renewed. If you want to continue surfing at maximum speed, you can do so with our extra packages, signing up for them once you run out of data. These are non-renewable packages, which you sign up for whenever you need them, to increase the MB's of your mobile tariff, until the next renewal. You can sign up for them through the Mi Hits App or call free 900 69 60 68 or by writing at clientes@hitsmobile.es.

Mobile tariffs that include unlimited calls are subject to reasonable rules (120 different destinations in the same month, 3,000 minutes of traffic and no use in mobile connection to SIMBOX, switchboards, etc.). If the rules of reasonable use of the voice service are violated, a call set-up charge of 18.15 cents (incl. VAT) plus 10 cts€/min (incl. VAT) will be applied.

Yes, if you exceed the minutes or reasonable usage of your mobile tariff, you will be charged for each extra minute according to the current tariff (10 cents/minute including VAT with a call set-up charge of 18.15 cents including VAT).

You can find out the status of your consumption and the details of your tariff at any time, in the Mi Hits App.

Or if you prefer, you can access your Customer Area through our website, by going to the MY HITS menu.

Not necessarily. On the day of your portability, you will no longer have service with your old operator and you will only have to insert your SIM card to start browsing. This change is made in the early hours of the morning (between 02:00 and 06:00) so that it affects you as little as possible.

There may be several reasons:

• Incorrect data.
• The person requesting the portability is not the owner of the line.
• Unpaid bills with the previous telephone operator.
• The line has been cancelled by the previous operator.

If you have been refused portability to Hits, please contact us so that we can inform you of the cause and solve the problem.

They are two codes that are printed on your SIM card. The PIN is the one you have to enter every time you switch on your mobile phone. We have assigned a PIN to your SIM card, but you can change it through the menu of your mobile phone. If you forget your PIN code and enter it incorrectly three times, your SIM card will be blocked and you will be asked for the PUK code.

Within 48 working hours from the conclusion of the contract, you will receive the Hits SIM card. Portability is processed within 48/72 working hours. From Hits we will inform you of the foreseen date for the change of operator. And once the indicated moment arrives, you will only have to insert the Hits SIM card in your mobile phone following the instructions of the welcome letter.

You can change your tariff through the Mi Hits App, access your mobile line and select Change Tariff.
The change will be applied in the next cycle. We do this to prevent you from being billed for extra consumption (data or minutes that would exceed the installment of the tariff you are switching to).
You can request one tariff change per month and if the change has not yet taken place, you can cancel it.

If you are going to transfer to another operator, you do not need to cancel, this process is done automatically. If you want to cancel a line, please contact us so that we can send you the contract cancellation document.

This service allows your contacts to leave you a voicemail message, so you will not miss any calls. You can choose that all incoming calls go through voicemail, or the caller leaves you a message only if you are on the line, if you do not answer right away, if your phone is switched off or without network coverage.

The voicemail option "when your phone is switched off or without network coverage" is activated by default.

If you want to deactivate the voicemail service, you can do so by following these simple steps:

• Dial #002# on your phone

• Press the call key.

• The voicemail service will automatically be deactivated.

If at any time you want to reactivate the voicemail service, you will need to follow the steps below:

• Dial *21*242# on your phone.

• Press the call key.

• The voicemail service will be activated automatically.

To activate call waiting

• Dial *43# on your phone

• Press the call key. If you want to turn call waiting off:

• On your phone, dial #43#

• Press the call key.

You can check the status of this feature by dialing *#43# on your keypad.

To activate call forwarding if your line is busy:

• Dial on your phone *67*dial forwarding number#.

• Press the call key.

When you are called and your line is busy, the call will be diverted to the number you entered. If you want to deactivate this service, press #67#. In case you want to check the status of the service, dial *#67#.