As you know, we have been warning you for many months about the need to renew your SIM card in order to maintain the quality of the service and to be able to enjoy the improvements that were being "cooked". Well, now that you have your new SIM card in your mobile phone, you are ready for what is to come:
We change our Vodafone coverage to Yoigo coverage, much more versatile and... with the MasMovil guarantee!
Forget about having to download a bill for each of your Hits lines. Now, you will have all the information in a single document.
Even more savings:
Hits will always help you save! If you contract our fibre optics service, we´ll discount 5€ every month.
And of course:
BETTER TARIFFS! You will continue saving and paying only for what you use.
DON'T SWITCH OFF YOUR PHONE
ON THE DAY OF THE NETWORK CHANGE
On the actual day of the change of network, you must have your mobile phone switched on, so that the process runs smoothly and effectively without any interruptions. You will receive an SMS message informing you the date and time when the change will take place, so that you keep you phone switched on. Don´t worry, we will send you an SMS to remind you nearer the actual date, so that you don´t forget.
RE-REGISTER IN THE
Just click here and introduce your ID number (DNI, CIF, NIE or Passport) and fill in the details as requested (update them if necessary). If you are still not using the Hits Customer Area, what are you waiting for? Simply register and enjoy all the benefits.
WHAT SHOULD I DO IF THERE IS
A PROBLEM WITH MY LINE?
If there is any problem with your line during the process of changing the network, please contact us as soon as possible so that we can offer you a solution.
You can contact us through the Customer Service Centre on 900 69 60 68 or with the Hits Service Point you have been assigned.
Enter your details and find out which Hits Service Point corresponds to you; they will help you with the process. If you prefer, or if you do not have a Hits Service Point assigned to you, you can contact our Customer Service directly on 900 696 068 or send an email to firstname.lastname@example.org; they will send you a new SIM card as soon as possible so that you can change your network and they will tell you how to proceed once you receive it.