WE KEEP OUR PROMISES

As you know, we have been warning you for many months about the need to renew your SIM card in order to maintain the quality of the service and to be able to enjoy the improvements that were being "cooked". Well, now that you have your new SIM card in your mobile phone, you are ready for what is to come:

WE ARE STEPPING UP THE GAME

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Network upgrade:
We change our Vodafone coverage to Yoigo coverage, much more versatile and... with the MasMovil guarantee!

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Unified bills:
Forget about having to download a bill for each of your Hits lines. Now, you will have all the information in a single document.

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Even more savings:
Hits will always help you save! If you contract our fibre optics service, we´ll discount 5€ every month.

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And of course:
BETTER TARIFFS! You will continue saving and paying only for what you use.

GREAT! IS THERE ANYTHING ELSE I NEED TO DO?

Now that you have your new SIM card, you are ready to enjoy the new features and improvements we have prepared for you. All you have to do is follow these instructions:

 

DON'T SWITCH OFF YOUR PHONE
ON THE DAY OF THE NETWORK CHANGE

On the actual day of the change of network, you must have your mobile phone switched on, so that the process runs smoothly and effectively without any interruptions. You will receive an SMS message informing you the date and time when the change will take place, so that you keep you phone switched on. Don´t worry, we will send you an SMS to remind you nearer the actual date, so that you don´t forget. 

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RE-REGISTER IN THE
CUSTOMER AREA

Just click here and introduce your ID number (DNI, CIF, NIE or Passport) and fill in the details as requested (update them if necessary). If you are still not using the Hits Customer Area, what are you waiting for? Simply register and enjoy all the benefits.

WHAT SHOULD I DO IF THERE IS
A PROBLEM WITH MY LINE?

If there is any problem with your line during the process of changing the network, please contact us as soon as possible so that we can offer you a solution.

You can contact us through the Customer Service Centre on 900 69 60 68 or with the Hits Service Point you have been assigned.

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FIND YOUR HITS SERVICE POINT

If you have not been able to change to our new network and you need urgent help with your line, please contact the Hits Service Point that corresponds to you. Enter the requested data to find out which one it is.


I HAVE MORE QUESTIONS...

We assign to all our clients a specific Point of Attention to guarantee a more personalised treatment and, therefore, a better quality in the after-sales or contracting of new services. Your data will only be at the disposal of Hits and your assigned Hits Mobile Service Point, so they will be more protected.
You will keep your old phone number and services. If it is not possible to keep your tariff, we will assign you an improved tariff.
As long as you follow the instructions that we will send you by SMS and keep your mobile switched on at the date and time we indicate, the network change process will be carried out without you noticing it. In any case, if an incident occurs and your line stops working, you just have to contact your Hits Mobile Service Point (find it here) or our Customer Service Centre and they will give you a solution to get your line back in service as soon as possible.
Very easy: try calling 1212, the current contact number for our Customer Service. If it works and you get a message when you call, then you are still on the old network. If it doesn't work, it means that you are now on our new network and from then on you should contact us on 900 69 60 68, where we will be happy to help you as always.
Nothing will happen. You will be able to continue using your line as normal. After a few weeks, we will change the network again, giving you advance notice.
If you have had consumption outside your flat rate before the change, it is possible that two invoices will be issued, perfectly differentiated. The invoice before the change will be available at https://w2.hitsmobile.es/en/pago-facturas and the invoice after the change will be available in your new Customer Area once you have registered. However, if on the day of the network change you have not generated any additional consumption to your tariff, you will only receive one invoice.
You can access your invoices for the last year by going to https://w2.hitsmobile.es/en/pago-facturas, where you must identify yourself with your ID document number (DNI, NIE and/or CIF).
The change is mandatory and imminent, as it will take place in the next few days/weeks. That is why we insist that you pay very close attention to our next SMS regarding this issue so that you can continue to use your Hits line without any problems.

CONTACT US

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SEND US AN
EMAIL TO
CLIENTES@HITSMOBILE.ES
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WRITE US BY
WHATSAPP AT
634 301 212
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FROM SPAIN TO
900 69 60 68
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(+34) 634 30 12 12