Roaming

Travel abroad.

  • What is Roaming?

    Roaming is the service which enables that your phone is always operational in every foreign country.

  • What is it for?

    As we want you to have the best service wherever you are, we offer the option of using the Hitsmobile services both in Spain and abroad.

    You can use this service in many countries. Query here the Hitsmobile Roaming Tariffs.

  • Recommendations before travelling abroad:

    Before you travel abroad, we recommend you to take the following into account:

    • Activate the Roaming service (it´s usually activated by default). You can activate it also by yourself in your Hits Space or by calling 1212.
    • Check that the GSM frequency band of your mobile phone is compatible with the network operator frequency of the country of destination.
    • Get informed about the international prefix of the country you are going to visit.
    • Check that you have the power adapter compatible with the voltage and plugs of the visited country.
  • How much does Roaming cost?

    Calls

    When you are outside of Spain, the calls you made will cost depending on which zone you are and to which zone you call. Query here the Hitsmobile Roaming Tariffs.

    If you receive a phone call outside of Spain, the call cost is shared between the caller and you. Query here the Roaming Tariffs. For the caller the call cost is the same as if you were in Spain.

    Internet

    Query here the internet cost from overseas.

    SMS

    Query here the cost for sending SMS from outside of Spain. Receiving SMS abroad has no costs.

  • How to call from outside of Spain?

    To call from a country with CAMEL operators (query here the countries with Camel) depends on the destination (Spain and the rest of countries):

    - If the destination is Spain, use it as if you were in Spain. It´s that simple!

    Example: Dial 960000001 plus call key or 634301212 plus call key

    Destino España

     

    - If the destination is not Spain, dial as follows:

    Landline phones

    Dial International exit code with + / City code (if any) / Landline phone number.

    Example: Dial +4420123456789 Call key

    Destino NO España_tel fijo

    Mobile phones

    International exit code with + / Mobile phone number.

    Example: Dial +447123456789 Call key

    Destino NO España_tel movil

     

    To call from a country without CAMEL operator (query here the countries with no Camel) the way to make a call varies according to the destination (Spain and the rest of countries):

    - When you call a phone number of Spain you must dial: *139* Destination number # and call key.

    Example: Dial *139* 634301212 # Call key

    Destino NO España SIN CAMEL_tel movil

     

    - When you call a phone number that is not of Spain you must dial: *139*00 / Country code / City code (if any) / Destination number/ # and call key.

    Example: Dial *139*004420123456789 # Call key

    Destino NO España SIN CAMEL_tel fijo

     

    To receive calls from Spain when you are in Roaming the caller must dial your phone number as if you were in Spain.

    Example: Dial 634301212 Call key

    Destino España_tel movil