Roaming

Travel abroad.

  • What is Roaming?

    Roaming is the service which enables that your phone is always operational in every foreign country.

  • What is it for?

    As we want you to have the best service wherever you are, we offer the option of using the Hitsmobile services both in Spain and abroad.

    You can use this service in many countries. Query here the Hitsmobile Roaming Tariffs.

  • Recommendations before travelling abroad:

    Before you travel abroad, we recommend you to take the following into account:

    • Activate the Roaming service (it´s usually activated by default). You can activate it also by yourself in your Hits Space or by calling 1212.
    • Check that the GSM frequency band of your mobile phone is compatible with the network operator frequency of the country of destination.
    • Get informed about the international prefix of the country you are going to visit.
    • Check that you have the power adapter compatible with the voltage and plugs of the visited country.
  • How much does Roaming cost?

    • In countries of zone 1 (EU countries and others).

      Roaming Zones

      Query here all countries of each zone.

      Calls

      When you are in a country of the zone 1 the calls that you make will cost the same as in Spain according to your price plan (query here the Hitsmobile Roaming Tariffs).

      If you receive calls in the zone 1, the call is free of charge (query here the Hitsmobile Roaming Tariffs).

      Internet

      The use of internet in the zone 1 costs the same as if you were in Spain according to your price plan. Query here the internet cost from abroad.

      SMS

      Sending and receiving SMS in a country of the zone 1 (query here the Hitsmobile Roaming Tariffs) is free of charge.

      NOTICE:
      Remember that the Pay Monthly Plans and Pay As You Go Packages include services in Roaming zone 1.
      Note that the use of voice and data is subject to the rules and regulations of the EU about the fair use of the services in Roaming Zone 1.

    • In countries of the rest of the zones.

      Roaming Zones

      Query here all countries of each zone.

      Calls

      When you are outside of Spain, the calls you made will cost depending on which zone you are and to which zone you call. Query here the Hitsmobile Roaming Tariffs.

      If you receive a phone call outside of Spain, the call cost is shared between the caller and you. Query here the Roaming Tariffs. For the caller the call cost is the same as if you were in Spain.

      Internet

      Query here the internet cost from overseas.

      SMS

      Query here the cost for sending SMS from outside of Spain. Receiving SMS abroad has no costs.

  • How to call from outside of Spain?

    To call from a country with CAMEL operators (query here the countries with Camel) depends on the destination (Spain and the rest of countries):

    - If the destination is Spain, use it as if you were in Spain. It´s that simple!

    Example: Dial 960000001 plus call key or 634301212 plus call key

    Destino España

     

    - If the destination is not Spain, dial as follows:

    Landline phones

    Dial International exit code with + / City code (if any) / Landline phone number.

    Example: Dial +4420123456789 Call key

    Destino NO España_tel fijo

    Mobile phones

    International exit code with + / Mobile phone number.

    Example: Dial +447123456789 Call key

    Destino NO España_tel movil

     

    To call from a country without CAMEL operator (query here the countries with no Camel) the way to make a call varies according to the destination (Spain and the rest of countries):

    - When you call a phone number of Spain you must dial: *139* Destination number # and call key.

    Example: Dial *139* 634301212 # Call key

    Destino NO España SIN CAMEL_tel movil

     

    - When you call a phone number that is not of Spain you must dial: *139*00 / Country code / City code (if any) / Destination number/ # and call key.

    Example: Dial *139*004420123456789 # Call key

    Destino NO España SIN CAMEL_tel fijo

     

    To receive calls from Spain when you are in Roaming the caller must dial your phone number as if you were in Spain.

    Example: Dial 634301212 Call key

    Destino España_tel movil

  • How to use internet abroad?

    To use internet while being abroad you must make the following checks.

    • Check on phone settings that the Access Point Name (APN) of Hits is correctly set up, as follows:
      • Name: Hits
      • APN: tel.hitsmobile.es
    • The phone line is active and has sufficient available credit balance on it.

WE REALLY BELIEVE THAT WE ARE YOUR BEST CHOICE

Low cost prices

Being Low Cost is offering you low prices, but also not making you pay for services that you are not going to use

Without surprises

With Hits you can control your maximum expenditure, so that there is no room for surprises. You decide how much do you want to pay

 
Vodafone Coverage

Hits places the best coverage of the spanish market at your disposal… and also at the best price

Without commitment to stay

We want you to stay, because you are happy with us, thus you can change the operator whenever you want

 
We reward your loyalty

You can change to the new tariffs and offers whenever you want. Moreover, keep being with us has its reward

Committed with the quality

Being a Low Cost doesn´t mean doing things by halves, but doing only what you need and always the best we know

 
We are persons

You will be attended only by persons, by phone, email or social networks

Our errors our ours, not yours

As we are persons we sometimes make mistakes, but you have not to pay anything for our errors. If we make an error, we compensate you

DO YOU KNOW OUR APP AND YOUR HITS SPACE?
DO YOU KNOW OUR APP AND YOUR HITS SPACE?
The easiest way to query and manage your services

Query your calls, usage, top ups and invoices

Receive easily notices and notifications

Contract your packages at a click

Top up in the easiest way, wherever you are

Set up your line and your services of Voicemail, roaming, ...

Control your expenditure by setting up your consumption limit

Change your tariff whenever you want