Help

Pay Monthly Plans

How are the Pay Monthly Plans of Hitsmobile?

  • Tariffs with no commitment to stay and with no minimum consumption.
  • We don't put any restriction.
  • It renews every month (for example, if you sign up for a Pay Monthly Plan on 3rd July, it renews in the day 3 of each month: 3rd August, 3rd September etc.
  • The Pay Motnhly Plans work through your bank account.

How are our Pay Monthly Plans different from the offer of the rest of operators?

Other traditional postpaid operators charge the amount of the tariff and of the extra consumption at the end of the month in a single direct debit.

We want you to avoid scares and huge invoices, for this reason, with Hitsmobile you have the advantage that we charge any single direct debit and we will inform you about it by SMS. In this manner you'll have the total control of your monthly consumption and expenditure. With us you won't be scared!

For the months in which you make extra consumption (outside of your Pay Monthly Plan), you choose:

  • You don't spend anything outside the Pay Monthly Plan (0€): the service will be cut! You cannot consume anything outside your Pay Monthly Plan. (To avoid you stay with no service, we give you the possibility to arrange a top up to make calls, surf on the Internet or send texts).
  • Select an amount of money to cover the consumption outside your Pay Monthly Plan: this amount will be accumulated until you use it for your extra consumption outside the Pay Monthly Plan.
    When you use it (it doesn't matter how long do you need), we will arrange another direct debit/top up with the same amount for your next consumption outside the tariff.

Which Pay Monthly Plan does Hitsmobile have?

We really have Pay Monthly Plans for every need and wishes:

  • Pay Montlhy Plans to surf: Internet + calls at 0 cent/min. Have a look.
  • Pay Monthly Plans to talk and surf: National minutes + Internet. You can find them here.
  • International Pay Monthly Plans to Talk and Surf: National minutes, International minutes to more than 50 destinations and Internet. You can see here our tariffs.
  • Pay Monthly Plans for International Calls: National minutes + International minutes to 50 countries. All EU countries are included. Call now your country.

How are the Pay Monthly Plans for Surfing?

They are Internet tariffs to navigate whatever you need form your Smartphone. You will be always connected at maximum speed, even if you use up the MB of your tariff!

Furthermore, calls are at 0 cent/min the first 5 minutes of each call and then at 3.63 cent/min.

These are the tariff we offer to navigate:

  • 400 MB + 0 cent/min
  • 1 GB + 0 cent/min: This is the cheaper gig of the market!
  • 2 GB + 0 cent/min
  • 3.5 GB + 0 cent/min

Check here the Pay Monthly Plans for surfing

How are the Pay Montlhy Plans to Talk and Surf?

They are Tariffs with national minutes and data. For a small monthly installment you'll have an amount of megas and minutes.

  • 100 MIN + 500 MB
  • 100 MIN + 1 GB
  • 500 MIN + 500 MB
  • 250 MIN + 1.5 GB
  • 250 MIN + 3 GB
  • 1500 MIN + 3 GB

See more details about our Pay Monthly Plans to Talk and Surf

How are the International Pay Monthly Plans to Talk and Surf?

With our international tariffs to Talk and Surf you'll have the amount of minutes to any national landline and mobile and to more than 56 International landlines and mobiles and MB. With a small monthly installment, you'll have what really suits you. Everything is included in the price, 24h and with no connection fee.

  • 100 MIN + 500 MB
  • 100 MIN + 1 GB
  • 250 MIN + 1.5 GB
  • 500 MIN + 4 GB
  • 1000 MIN + 4 GB

International Destinations included:

With our International Pay Monthly Plans to Talk and Surf you will have everything

How are the Pay Monthly Plans for International calls?

These are the best tariffs to call abroad. They included national minutes and international minutes to 56 countries.

National and International connection charge are included!

  • 500 MIN.

56 International Destinations included:

llamar al extranjero

You're in luck!

With this tariff you can surf free on the Internet! We give you 100 MB.

Take this opportunity and contract this tariff now.

How is my unlimited Pay Monthly Plan?

The unlimited calls included in our Pay Monthly Plan are subject to our Fair Use Policy. If this use is exceeded the minutes will be charged according to the price plan associated. If we identify an excessive or unreasonable use, we will inform you by SMS and you will have 120 additional minutes. In case you continue, we will charge the traffic in base of the price plan.

We understand by excessive or non-reasonable use of service the one that is significantly above the average use made by the service subscribers in accordance with the statistics obtained from the service and tariff applied to each one of our customers, specifically 6.000 monthly minutes for national calls and/or 1.000 monthly minutes for international calls, subject to the type of the unlimited Pay Monthly plan contracted.

In general, our services are offered under the conditions:

  • Use for personal and private purposes.
  • Use only in mobile devices. The use in switchboards, sim-box, telephone booth centers or other items of telephone traffic concentration which realizes mass calls or for refile services or traffic sinks is expressly excluded.
  • Use of the voice service for phone conversations and not for other usage such, for example, the use of the line as "baby monitor", "walkie talkie", or similar.

Where can I contract a Pay Monthly Plan?

You can contract a Pay Monthly Plan both if you are a brand new customer or if you are anexisting customer. Sign up for it is very easy:

When can I start enjoying my Pay Monthly Plan?

Immediately if you subscribe it calling to our Call Centre (1212 or free on 800 654 321) or in the website (in your Hits Space or in this Contract form).

If you request it at a Hits distributor point, the service will be activated as soon as we receive the necessary documents… very quickly. We will send you an SMS to inform you of the activation date of your Pay Monthly Plan.

How can I know the consumption of my Pay Monthly Plan or when it will renew?

You have lots of ways to know information about the available consumption of your Package:

How and when are the payments of my Pay Monthly Plans made?

The monthly installment of your Pay Monthly Plan is charged from your bank account the same day every month (if you signed up on the day 5th April, you will receive the direct debit every day 5 of each month).

What happens with the extra consumption of my Pay Monthly Plan or for the consumption not included (Roaming, calls to 902, etc.)?

  • During the month, we will arrange partial direct debits on your bank account for the amount that you decide, so you can consume outside your Pay Monthly Plan. As we inform you about any direct debit by SMS, you will be able to control how much you have spent and you will avoid unexpected and unpleasant surprises at the end of the month.
  • Furthermore, you have a total control of your consumption. You can freely set up the maximum amount to charge on your bank account to cover your consumption not included in your Pay Monthly Plan:
    • If you are sure that you won't make any consumption outside your Pay Monthly Plan (additional calls, calls to 902, SMS, etc.), you can set up your Consumption Control at 0€ and you won't have any additional direct debit outside your monthly Pay Monthly Plan.
    • If you don't want to spend more than 10€ a month for the extra consumption, this is the Consumption Control that you need to choose.

I don't have a Spanish bank account, can I use the bank account of my country?

Yes, at the moment we accept direct debits of the following countries:

  • United Kingdom
  • Germany
  • Finland
  • Italy
  • Spain

Please, bear in mind that when you fill in the bank details, you have to put the same ID number registered in you bank. If you are not sure, contact your bank.

What happens if I don't consume the monthly total allowance of my Pay Monthly Plan?

The minutes or MBs that you haven't used expire at the time of the automatic renewal of the plan; they do not rollover to the next period – use it or lose it!

How can I change the type of Pay Monthly Plan?

You can change the Pay Monthly Plan type in your Hits Space, by calling 1212 or at any Hits distributor. If you change the Pay Monthly Plan, your previous Pay Monthly Plan will be available until its next renewal. During that time you will have both Pay Monthly Plans, you will first use the older one and subsequently you will start using the new one.

For example:

I have the Pay Monthly Plan "250 MB + 0 cent/min" which is renewed each month on 25th. I have started using more with my new Smartphone and I have only 50MB left. For this reason I decide to subscribe to a bigger Pay Monthly Plan. On 10th March I change to the Pay Monthly Plan "1 GB + 0 cent/min".

From 10th until 25th March I will have the Pay Monthly Plans "250 MB + 0 cent/min" and "1 GB + 0 cent/min" available. I will keep using the Pay Monthly Plan "250 MB + 0 cent/min" until I consume the remaining 50MB. Then I will start using the Pay Monthly Plan "1 GB + 0 cent/min".

The new Pay Monthly Plan which was activated on 10th March will be renewed each month on 10th.

How much does the change of Pay Monthly Plan cost?

There is no charge for changing the Pay Monthly Plan.

Can I have two Pay Monthly Plans active at the same time?

No, you can only have one Pay Monthly Plan. If you want to have more data or minutes, change your Pay Monhtly Plan for one with greater capacity.

Can I subscribe one Pay Monthly Plan and one Prepaid Package?

No, the Pay Monthly Plans are not compatible with the Prepaid Packages.

How do I unsubscribe from my Pay Monthly Plan?

Please contact our Customer Care Service on 1212.

Automatic Top Up

What is the Automatic Top Up?

Forget about topping up!
The Automatic Top Up of Hitsmobile automatically increases the balance on your line. This ensures that you never run out of balance.

The Automatic Top Up service allows you to set up your top ups through direct debit and forget about spending time in topping up. You won't have to worry if you have enough balance and you will be always calm thanks to the Consumption Control.

When does the Automatic Top Up occur?

You decide! You have 3 possibilities to choose the way to arrange the automatic top ups:

  1. Minimum Balance: When your balance reaches a minimum amount that you have previously decided, automatically, we increase your balance with the amount you want.
    Example: When your balance is less than 5€, a top up 20€ is arranged.
    It depends on the day and also on the week, if you consume a lot or a bit, if you talk a lot or not, if you connect to the Internet or not... This is the perfect option if you don't have a regular consumption.
  2. Weekly fixed amount: A top up with the amount you have previously decided is arranged on the day of the week you want.
    Example: Top ups of 5€ every Monday.
    It is perfect if you want to avoid unpleasant affright at the end of the month. You learn how to administrate and control your consumption and, if some days you consume more, you can arrange an additional top up to increase your balance.
  3. Monthly fixed amount: an automatic top up with the amount you have decided is arranged on the day of the month that you have chosen.
    Example: Top ups of 30€ every 2nd day of each month.
    You have your salary available on 28th of each month, so the best option is that at the beginning of the following month, for example every 2nd day of the month, with enough money on your account, an automatic top up is arranged.

With the three modalities, you can always arrange additional top ups if you need more balance.

What is the Consumption Control?

With the Consumption Control you decide the maximum amount of Automatic Top Up that you wish to accumulate in a month.

When you reach this limit, Hits won't make any additional top up through the bank account and we will inform you by SMS.

You can always top up through other canals like, for example, 1214, at official Points of Sale, from your Hits Space, etc.

The Consumption Control has been thought to be combined with the Automatic Top Up modality "Minimum balance".

To modify the configuration of the Automatic Top Up and of the Consumption Control service, call on 1212 or write to clientes@hitsmobile.es or in your Hits Space. The activation of this service is free of charge.

Who can sign up?

You are welcome to request this service either if you are already a client or if you want to join Hits for first time. In any case, you can sign up for Automatic Top Up whatever you fare is. There are no limits!

Where can I request it?

You just need to know which option of Automatic Top-Up you wish and the amount of credit. Moreover, you will have to provide your bank account details so that we can proceed with the transfer of credit. In any case, the bank account holder has to be the phone line holder to enable the service to be activated.

I don't have a Spanish bank account, can I use my account of my home country?

Of course! At the moment we accept bank accounts from the following countries:

  • United Kingdom
  • Germany
  • Finland
  • Italy
  • Spain

When you fill in your bank details, you need to indicate the same ID number that is recorded on your bank. Please, if you are not sure, contact your bank.

How much will it cost to me?

The activation of this service it's free!! We think of you in Hitsmobile! Don't waste time topping-up!!.

Pay As You Go

How does the Pay As You Go service of Hitsmobile work?

With the Pay As You Go service of Hitsmobile you will be able to talk and surf in an easy and safe way. You can check your consumption at any time and top up every time you like. Our service fits your needs.

What is the Prepaid SIM card of Hitsmobile?

It is a card with which you can talk 24 hours and also navigate wherever and whenever you want.

You can top it up with the amount you want and use it in total freedom until you use up all the balance.

The SIM cards of Hitsmobile work only in unlocked phones. Please, make sure your phone is not locked by any operator.

Where can I buy a Pay As You Go SIM card of Hitsmobile?

Get a SIM card of Hitsmobile is very easy! You have different ways at your disposal:

  1. On our Web page, in the online shop.
  2. At any Point of Sale of Hitsmobile.
  3. If you are already a customer of Hitsmobile, call 1212. If you aren't a customer yet, call 800 654 321.

Our SIMs have two cuts. They are easily adaptable to mobiles which need a card with standard format, and/or mobiles which need a Micro-SIM. Which one does your mobile need?

Is it necessary to have a bank account?

NO! You don't need to have a bank account. Forget about contracts and enjoy all the advantages of the Pay As You Go service.

Which tariff can I have in Pay As You Go?

You can choose any of the Pay As You Go tariffs available at the moment. At the present time we offer La del 5 as Classic Pay As You Go and La del 3 in Automatic Top Up modality.

How can I know which tariff I have?

You can check your tariff at any time in the customer areas, your Hits Space, in the section "My Price Plan".

How can I change tariff?

You can change your tariff at any time in different ways:

  • In your Hits Space, section "Change your Tariff".
  • By calling on 1216 select the option "Check Price Plan".
  • By calling our Customer Care Service, 1212.

How can I check my balance?

You can check your balance in the following ways:

I have no balance... How can I top up?

You can top up whenever you want the amount you like (from 5€, in steps of 5€).

  • Directly from our Web in the section Top-Up usign a credit/debit card Visa or Mastercard with security system Verified by Visa or SecuredCode.
    The minimum amount to top up online is 5€. If you top up at least 10€ on our web, you get 5% of extra balance (see promo).
  • From your Hits Space, in the section "Top Up".
  • By phone, calling 1214 for free (or 0034 634 30 1214 from any phone and from outside of Spain).
    The customer care service is available every day 10am-8pm (peninsula time).
    By phone you can pay with credit/debit card or through a wire transfer. The minimum amount to top up by phone is 5€.
    Our system certifies the maximum security, the conversation will be recorded.
  • At any Point of Sale of Hits. Contact us to locate the official distributor in your area.
  • In a lot of shops like El Corte Inglés, Opencor, Telecor, etc.
  • In kiosks, petrol stations, post offices, etc.
  • In shops with CSQ system.

Can I top up if I am abroad?

If you are outside of Spain, you can top up in the following manners:

  • On our Web in the section Top-Up, using a credit/debit card Visa or Mastercard with security system Verified by Visa or SecuredCode.
    The minimum amount to top up online is 5€. If you top up at least 10€ on our web, you get 5% of extra balance (see promo)
  • Online, from your Hits Space, in the section "Top Up".
  • Calling 0034 634 30 1214 dfrom any phone outside of Spain.
    The customer care service is available every day 10am-8pm (peninsular time).
    By phone you can pay with credit/debit card or arrange a wire transfer. The minimum amount to top up by phone is 5€.
    Our system certifies the maximum security, the conversation will be recorded.

If you are going to spend long time abroad, we suggest you active the Automatic Top Up service with 'Minimum balance' modality: when your balance reaches a minimum amount that you have previously decided, it will be automatically increased with the amount you decided. You will be able to communicate with your friends and relatives at any time without thinking about running out of balance.

How can I find out if my balance has run out?

When your balance is less than 2€, we will always inform you by SMS.

Can I receive calls and/or SMS if I run out of balance?

Yes! When you run out of balance your line begins to be inactive. That means that you cannot make any call neither send SMS, but you do can receive calls and SMS during the next 60 days.

When you arrange a top up, your line will return to normal.

What happens if I do not top up during a long time? Does my balance have an expiration date?

You can use your balance at any time, but...

  • If 3 months (90 days) from the last top up pass (or if your balance runs out), your balance will be frozen for 2 additional months (60 days) and you will be only able to:
    • Receive calls and texts.
    • Check your voice mail through 22177.
    • Call 1214 to arrange a top up.
  • Don't worry because during these 2 months you can recover your line. How? With a top up!
    • You will only lose your line if during one additional month (30 days) you don't arrange any top up.

If you want to keep your line always active without the need to top up, because you don't use your phone a lot or because you spend some time outside of Spain, we suggest you active the "Keep your Line withouth Topping Up" service, with which you'll maintain your line during a full year.

Does my line work abroad?

Yes! But, before your departure, you have to check if the destination has any Roaming agreement.

Can I change my line from Pay As You Go to Pay Monthly Plan or vice versa?

Yes! Whenever you want.

If you ask for the change from Pay As You Go to Pay Monthly Plan, we need you send us a copy of your ID and a copy of a direct debit which shows the bank account that you want to use. The copy of the direct debit must be less than 2 months old.

Which packs can I activate on Pay As You Go?

At Hitsmobile we have a wide range of Pay As You Go Packages to Talk and Surf. They fit the needs of every of our customers:

Pay As You Go Packages

How are the Pay As You Go Packages of Hitsmobile?

The Pay As You Go Packages are automatically renewed every 30 days (if you have enough balance on your phone line).

You will be able to call national and international landlines and mobiles without paying the connection charge or navigate on the Internet always at maximum speed and with no limits in the use of applications.

If you run out all your Pay As You Go Package, we will charge the excess in base of your price plan. We always offer extraordinarily competitive rates. In this way, you don't need to sign up for a more expensive Pack and you'll avoid unpleasant surprises.

Furthermore:

  • With these Packs you'll have extraordinarily competitive prices (Pay As You Go Packages from 3.9€).
  • You'll enjoy all the advantages of the Pay As You Go: no commitment to stay, no monthly installments, total control of your expenditure, no frights etc.
  • Your Pay As You Go Pack will be automatically renewed, what a comfort! The renewal date is always on the same day of the month (it is easier to remember).
  • You can cancel your Pack whenever you want, without losing the outstanding consumption.
  • If the Package runs out before the renewal date, we will inform you by SMS and you can subscribe another different Pack or call and/or surf with your standard tariff.

What kind of packages has Hits?

You can have Internet packages or packs to talk and surf:

  • Internet Packages:
    250MB, 650MB, 1.3GB, 2GB and 3.5GB (more info about Internet Packages here)
  • Voice and Internet National Packages (National minutes + data):
    500MB + 100 min, 500MB + 500 min, 1,5 GB + 100 min  (Go to the package)
  • International Voice and Internet Packages (National and International minutes + data):
    100 min + 500 MB; 250 min + 1.5 GB; 1000 min + 3GB (See All In One Packages)
  • International Call Packages (National minutes + international minutes):
    500 min; 1000 min (See packages)

Where can I buy the Packages of Hitsmobile?

You can contract it:

  • In your Hits Space, in the section 'Buy Prepaid Packages'.
  • By calling our Customer Care Service 1212.
  • At any Point of Sale of Hitsmobile.
  • Sending a free SMS to 22321 with the activation text of the Package you like:

    prepago Hitsmobile

What method of payment can I active the packages?

You can activate the packages in the Classic Pay As You Go (price plan associated: tariff 'La del 5') or in the Automatic Top Up (price plan associated: tariff 'La del 3').

What happends if I use up all the Package before its renewal date?

If you consume all your Package before its renewal date, we will inform you by SMS and you will be able to call and/or surf and/or send SMS with your standard tariff or you can request an Early Package Renewal.

The consumption outside the Package will be calculated in base of your price plan. We offer a very competitive offer.

You can request one Early Package Renewal a month. You will start enjoying a new and complete Package only for you for an additional month.

Request the Early Package Renewal is very easy and fast:

SMS to 22321 are free if they are sent from Hits mobiles in Spain. From abroad Roaming tariffs are applied.

Can I request the Early Package Renewal whenever I want?

Yes, you can renew your Package at any time. You will enjoy a new package with the same characteristics. If on the renewal date you still have outstanding consumption of the previous Package, you lose it. This Early package Renewal entails handling cost each time you do it, except for the first renewal that will be FREE.

How can I know the consumption of my Package or when it will renew?

You have a lot of ways to know information about the available consumption of your Package:

If I don't have balance, can I continue using my Package?

You can continue with your Package until it ends, although you don't have balance on your SIM. With no balance you cannot make any use outside the Package. With a top up you will restablish all the services.

How can I cancel my Package?

You can cancel your Package whenever you like:

SMS to 22321 are free if they are sent from Hits mobiles in Spain. From abroad Roaming tariffs are applied.

Can I have different Packages at the same time?

Yes, but the Packages must be of different types. For example, at the same time you can have one Internet Package and one All in One Package, but not two Internet Packages or two All in One Packages in the same period.

Can I change my Package?

Yes, you can change your package at any time. You will enjoy the previous Package until its renewal date and then you will start using the new Package. The previous Package won't be renewed at its renewal date. This Early package Renewal entails handling cost each time you do it, except for the first renewal that will be FREE.

Keep Your Line

What is the service Keep your Line without Topping Up?

This service allows you to keep your SIM card active without the need to top up every three months and by ensuring the maintenance of your number during the contracted period.

Furthermore, it keeps the service available under normal conditions to be used whenever you wish and without a minimum commitment.

How can I buy the Keep Your Line Service?

It´s aimed at all those customers who wish to guarantee the continuity of their line in periods of time, that for any reason they are going to make a very limited or no use of the mobile telephone service of Hits.

For example, customers who make long journeys or extended stays abroad, customers with a second residence in Spain, who wish to have a Spanish contact number, customers who have a reduced usage and don´t need to top up every three months, etc.

How can I buy the Keep Your Line Service?

  • By calling on 1212.
  • In a Point of Sale of Hitsmobile.
  • Sending a free SMS to 22321 with the activation text of the service:

    alta manten tu linea

SMS to 22321 sent from outside of Spain are charged in base of Roaming tariffs.

Duration of the service?

This service is to be contracted for a period of one year and it is automatically renewed at the renewal date.

How can I know when it will renew?

  • By calling on 1212.
  • In a Point of Sale of Hitsmobile.
  • With a free SMS to 22321 with the text KEEP INFO (you have 2 free consultations a month, after each consultatio costs 9.68 cent/SMS. From overseas Roaming tariffs are charged for sending SMS).

How can I cancel the service 'Keep Your Line'?

  • By calling on 1212 or sending an email to clientes@hitsmobile.es.
  • With a free free SMS to 22321 with this text:

    baja manten tu linea

SMS to 22321 are free if they are sent from Hits mobiles in Spain. From abroad Roaming tariffs are applied.

Coverage of Hitsmobile

Which coverage does Hitsmobile have?

Hits uses the Vodafone network which provides GSM/GPRS coverage to 99,15% of the population.

Hits offers its customers one of the networks of best quality worldwide, especially in 3G Internet Data.

We know that we offer you the best, you can query the coverage by clicking here.

Customer Service

How is the Customer Care Service of Hitsmobile?

Our Customer Care Service is human. You will always be served by a person. With Hitsmobile you won't have to argue with impersonal machines.

Moreover you can communicate in your language: Spanish, English and/or German.

You have a 10x7 service, from Monday to Sunday 10am - 8pm.

Furthermore, do not forget that you can manage and get information about your line 24 hours a day from your Hits Space.

How can I contact with Hits?

Atencion al cliente hitsmobile

Loyalty Program

Just for being a Hits customer, we reward you with points that you can redeem for top ups or mobiles!

The Points Program of Hits is the best way to reward you for being part of Hitsmobile, allowing you to gather points so that you can renew your phone from 0€ while using the best tariffs and saving when you talk and surf.


Redeem your points for TOP UPS!

Each 1€ of top up = 10 Hits points

Amount of Points you need to accumulate Redeem them to get
5,000 points 10€ of FREE top up! (Ind. Taxes Incl.)
10,000 points 20€ of FREE top up! (Ind. Taxes Incl.)


Redeem your points for MOBILES!

ALCATEL ONETOUCH 20.04C
A simple phone, with big screen and keys, with SOS key for emergencies.

ALCATEL ONETOUCH 2004C
Amount of Points you need to accumulate Amoint € (Ind. Taxes Incl.)
25,000 points 0€
20,000 points 10€
15,000 points 20€
  • Characteristics

    • Bands=GSM 850 / 900 / 1800 / 1900
    • Operation System=Owner
    • Screen=2,4"
    • Resoluti=240 x 320 pixels
    • ROM Memory=8MB
    • Memory Card Support=Up to 16GB
    • Primary Camara=2  MP
    • Video=QVGA @ 30fps
    • Bluetooth=3.0
    • Radio=FM con RDS
    • Additional=SOS button
    • Lantern=Led
    • Weight=89 gr
    • Size=112 x 61.5 x 12.5 mm
    • Standby battery time=400 hours
    • Battery talk time=7.4 hours
WIKO SUNNY
The little big smartphone of simple managing, with compact design and Android 6.0. It has all.

WIKO SUNNY
Amount of Points you need to accumulate Amoint € (Ind. Taxes Incl.)
30,000 points 0€
20,000 points 20€
12,500 points 35€
  • Characteristics

    • Bands=H+/3G+/3G WCDMA 900/1900/2100 MHz
    • Operation System=Android 6.0
    • Screen=4"
    • Resoluti=WVGA 480x800 pixels
    • Chipset=Quad-Core 1.3 GHz, Cortex-A7
    • SIM Slot=Dual
    • RAM Memory=512MB
    • ROM Memory=8GB
    • Memory Card Support=hasta 64GB
    • Primary Camara=5 MP
    • Video=1080 p (30 frames)
    • Bluetooth=4.0
    • WIFI=802.11 b/g/n
    • Weight=123 gr
    • Size=128.4 x 66.2 x 11.3 mm
    • Standby battery time=360 hours
    • Battery talk time=14,4 hours

  • Where can I check how many points I have?

    You can check the points you have in your Hits Space and redeem them by calling 1212!

  • How do I accumulate points?

    All the customers of Hitsmobile take part automatically in the program just for having an active account!

    You accumulate points:

    • For Top ups. With every top up you accumulate points: 1€ of top up = 10 Hits Points.
    • For Time. The more time you spend with Hitsmobile, the more Hits Points you receive. We reward your trust in us!
    • For Promotions. To make it easier, on special occasions we give you promotional points. Get top ups or the mobile you like will be very easy!
  • How can I redeem Hits Points?

    To obtain top ups or mobiles with your points, call our Customer Care Number 1212. Please remind that from the Canary Islands you can redeem your points only for top ups.

  • Do my Hits Points expire?

    No, your Hits Points never expire! You may gather Hits Points all the time you wish! Thus, you'll never lose them.

Change your tariff

Can I change my tariff?

Hitsmobile wants you have always the best tariff.

For this reason, if you have a Pay As You Go plan, you can update your tariff and switch to the La del 5 or La del 3.

Moreover do not forget that with any Pay As You Go tariff you can activate the Automatic Top Up or a Pay Monthly Plan.

Cost of the change of price plan

The change of price plan costs 6.05€ and it is charged on the balance of your SIM card.

(5,35€ IGIC 7% inlcuded / 5,50€ IPSO 10% included / 5,2€ IPSO 4% included)

Hits Space

Whay is the Hits Space?

It´s a private area for hits customers, available online 24 hours a day.

It doesn't matter which tariff you have, you can get a login in the easier and clearer way. Register here.

What can you do if you are already a customer?

In the Hits Space you can:

  • Usage detail made in a period of time.
  • Top Up your balance whenever you want.
  • Check the Top Up details made in a period of time (place, date, amount). Both for Prepaid customers and for they who have Automatic Top Up.
  • Check your balance.
  • Activate services. You can activate any of our Pay Monthly Plan or Pay As You Go Package.
  • Change your Price Plan.
  • Activate/Deactivate the Roaming service.
  • Info. active services.
  • Block the account (useful e.g. when the phone is lost).
  • Check the PUK code.
  • Download the copy of invoices corresponding to top ups made directly with Hits.
  • Set up your mobile.

How can I access my Hits Space?

In the top right corner of our web site you have the access area of your hits space.

If you still don´t have your password, click here, fill the data in and we´ll send it per SMS.

Configuration of Internet

How is it set up?

The Internet Service is already activated by default for all Hits mobile customers.

However, to navigate with our tariffs from the device you want, you have to set up certain parameters in your mobile, Smartphone, Tablet, USB Modem, etc.

The configuration is extremely easy, as you don't have to set up parameters like proxy, ports, user, password, server, etc.

Automatic Set Up

If you want us to send you the configuration via SMS, you just have to log into your personal space Hits Space > My services > Set up you mobile and follow these steps:

  1. Choose the brand and the model of your phone.
  2. Confirm your phone number.
  3. We'll send you an SMS with your configuration.
  4. Accept the SMS and start surfing.

That's easy!

Manual Set Up

If you prefere "DIY", you have to configure the APN (Access Point Name) to the network as tel.hitsmobile.es (please, respect points and lower case). MCC (214) and MNC(06) parameters are usually set up by default.

Do you think this is difficult? Not at all! We'll guide you with these simple steps.

First of all choose your Operating System:

configuración iOS configuración Android

Your Hits Line

VOICEMAIL

How does it work?

This service allows your contacts to leave a voice mail. You won't miss any call. You can choose that all incoming calls passed through the voicemail, or that your contacts left you a message only when you are talking, when you don't pick up the phone immidiately, when your phone is switched off or out of range.

The option "when your phone is switched off or out of range" is activated by default.

If you want to activate the Voicemail for the rest of modalities, you have two ways:

  • Dial 22177 on your hits mobile and follow the instructions.
  • Call the Customer Care Service (1212) and we will help you to activate it.

When activated, you will receive a confirmation SMS on your hits mobile with a 4-digit password.

How do I set up my hits mobile voicemail?

To set up your voicemail to:

Answer at all times **21*662828662#call
Answer only when the phone is turned off or without network coverage **62*662828662#call
Answer only if the line is engaged **67*662828662#call
Answer only if you don't answer in 15, 20, 25 or 30 seconds **61*662828662**TIME#call
Turn voicemail off ##002#call
Turn off divert to voicemail if the phone is off or without network coverage ##62#call
Turn off divert to voicemail if the line is engaged ##67#call
Turn off divert to voicemail if you don't answer after a delay ##61#call

How do I access my hits mobile voicemail?

  • Dial 22177 from your hits mobile
  • Call 662 828 662 from other phones. You must enter your hits mobile number followed by # and then your password followed by #.
  • Dial 22177 or call 00 34 662 828 662 when abroad. You must enter your hits mobile number followed by # and then your password followed by #.

How do I record welcome message?

  • Dial 22177.
  • Let the locution ring in spanish untill the end.
  • You will hear a "bip".
  • Record wished welcome message and dial "#"
  • You will hear then: locution in spanish and the recently recorded welcome message:
    • If you agrees, you should dial "2" => it will remain recorded.
    • If you doesn´t agree, he should dial "1" => he should record the message again.

How do I hear the received voicemails?

  • Dial 22177.
  • If there are new messages, these are heard automatically after a locution in spanish:
    • If you dial "3", you´ll delete the message and you´ll hear the following leaved message.
    • If you dial "2", you´ll hear again the message.
  • If there aren´t new messages, you´ll hear a locution in spanish and if you dial "1", the customer can hear the saved messages.

How do I change the password?

  • Dial 22177.
  • Dial 0 (help) (to return #).
  • Dial 9 (configuration mailbox).
  • Dial 4 (change the password).
  • Dial the new password.
  • Dial 2 (save).

How can you change the language?

  • Dial 22177.
  • Dial 9 (mailbox configuration).
  • Dial 2 (change the language).
  • For Spanish dial 1.
  • For English dial2.

How much does it cost?

This service costs 0.605€ a month. You will have unlimited access to all the voicemail consultations.

0.605€/month IVA 21% incluided; 0.535€/month IGIC 7% incluided ; 0.55€/month IPSI 10% incluided; 0.52€/month IPSI 4% icluided.

 

MISSED CALL

What is it for?

With this service you have the possibility to receive a SMS notification of a missed call only when you are in a zone without network coverage or your phone is turned off.

How does it work?

Once you have recovered the coverage or turned on your phone you´ll receive a SMS notification indicating the date and hour of the missed call and the phone number that made the call.

How to activate and/or desactivate?

This service is activated by default on your hits mobile phone.

Is it free?

Of course! It is a free service.

 

CALL WAITING

What is it for?

This service allows you to know if someone else is calling you during a mobile conversation.

How to activate and/or desactivate

This service comes activated on your hits mobile. Nevertheless, you can deactivate and activate it as you require by calling the Customer Care Centre by:

  • Dialing 1212 from your hits mobile.
  • Dialing 634 30 1212 from another telephone.

When the service is activated, you can do the following:

  • End the current call and pick up the new incoming call by pressing 1.
  • Reject the new incoming call by pressing 0.
  • Hold the current call and answer the call waiting by pressing 2.

Is it free?

Of course! It is a completely free service

 

CALL DIVERT

What is it for?

This service lets you divert calls you can't answer to any mobile or landline.

You can choose whether to divert all calls or only those that arrive when the line is engaged, switched off or out of coverage.

How to activate and/or desactivate

You can activate or deactivate it as you require by calling the Customer Care Centre by:

Your different activation options are as follows:

  • Divert calls that you do not answer.
  • Divert calls when your line is busy.
  • Divert calls when your mobile is switched off or out of coverage.
  • Divert calls when you are abroad and you do not want to answer them.
  • Divert all calls.

Is it free?

The cost of this service depends on which option you choose... If you divert calls to your voicemail, it is free of charge. If you divert calls to any other telephone, you will be charged as if you were calling that number from your mobile. To see your price plan in detail or to find one which best suits you.

 

CALL BLOCKING

What is it??

This service lets you decide which calls you want to receive on your mobile and the type of calls you want to make.

How to activate and/or desactivate

You can activate and deactivate it as you require by calling the Customer Care Centre by:

  • Dialing 1212 from your hits mobile.
  • Dialing 634 30 1212 from another telephone.

The different activation options are as follows:

  • Block all incoming calls.
  • Block all incoming calls when you are abroad.
  • Block all outgoing calls.
  • Block all outgoing international calls.
  • Block international outgoing calls, except to Spain when you are abroad.
  • Block all outgoing calls to information or entertainment numbers.

Is it free?

Yes, of course! It's a free service.

 

CONFERENCE CALLS

What is this?

This service allows you to have a conversation with up to 6 different callers at once, whether they are calling from landlines or mobiles.

How can you do a conference call?

If you wish to begin a conference call, you must have a call on hold and another active call. Then press 3 followed by the start key to incorporate both calls. In addition, you can add another person by pressing 2 and the start key.

If you wish to remove one caller, press 1 + "the call you wish to end" and the end key.

To end the conference call, press the end key.

How to activate and/or desactivate

This service comes activated on your hits mobile. Nevertheless, you can deactivate and activate it as you require by calling the Customer Care Centre by:

  • Dialing 1212 from your hits mobile.
  • Dialing 634 30 1212 from another telephone.

Is it free?

Activating this service is free. You only pay for the calls you make according to your tariff. To see your price plan in detail or to find one which best suits your needs.

 

MMS

What is it for?

With your hits mobile, you can send and receive multimedia messages, both in Spain and abroad. You can include images, sounds and text in each message.

How do I use it?

Look for the Multimedia Message option (MMS) in your phone´s menu, write the text that you want to send together with the image or sound that you like, enter the number you wish to send it to and … there you go. As easy as that!

How do I configure it?

You have to insert your hits SIM card into your phone and configure it using the following information. Then you are ready to send multimedia content to your family and friends.

Apn name: mms.hitsmobile.es
User: wap@wap
Password: wap125
Authentication: normal
Home page: http://mms.hitsmobile.es/servlets/mms
Proxy: si
Ip-proxy: 212.73.32.10
Proxy-port: 80
Net type: IPv4
IP-telephone: automatic
DNS IP Address: automatic
IP legacy address: automatic

How much does it cost?

As you know, hits mobile rates are very economical, for both calls and messages.

 

MY NOTIFICATIONS

What are the channels of my notifications?

Hitsmobile makes available to you various means through which you can receive communications associated to your line. You can choose as preferred notification channel e-mail and/or SMS messages.

Nevertheless, even though you have chosen the cannel of e-mail some of the notifications will continue to be sent also by SMS messages.

Where can I configure my notifications?

You can configure and select the preferred channel of your notifications as many times as wished:

  1. In your Espacio Hits, in the section 'My notifications'
  2. By calling our Customer Care Service 1212.

How much does it cost?

The configuration of notification channels is free.

Shop

How is the purchase process?

Take a look at the shop, take your time, and choose the SIM card or the handset you like most (Remember that all our handsets include a hits SIM card).

Press button .

Starting from here everything is easy and fast:

  • STEP 1: Would you likea new number or do you prefer to keep your phone number of always… Which tariff interests you the most? Choose it.
  • STEP 2: Fill in your personal data. It's the minimum information we need to process your order. Please, indicate wher you want to receive your order.
  • STEP 3: Review all your data and confirm your order. Credit the amount of your purchase.

What is the ICCID and how do I locate it?

The ICCID is a number which is engraved on the SIM card of all operators.

  • If the current operator is Movistar: Write the 13 digits which are on the reverse side of your card. Example:
  • If the current operator is Vodafone, Lebara, Eroski, PepePhone, Másmóvil: Write in this field the 17 digits which are on the reverse side of the card. Example:
  • If the current operator is Orange, Carrefour Móvil, Happy Móvil, Dia, Ono, or BT: Write in this field the 19 digits which are on the reverse side of the card. Example:
  • If the current operator is Euskaltel, R, Telecable or Symio:Write in this field the 15 digits which are on the reverse side of the card. Example:

I have a long term contract with my current operator. Can I go to hits?

Yes, but if you bought a handset at a discount, make sure the permanence period is over. Thus, you´ll avoid having to return the discount. Remember that with hits you may pay up to a 50% less for your calls, so do your calculations, it´s certainly worth starting as soon as possible to call cheaper.

Can I keep my phone number?

Yes, of course, you can come to hits with your phone number of always. You should only choose the Portability option during your purchase. Remember that it´s essential that you are the holder of the line in order to request the portability.

Furthermore, it´s very easy for you because we´ll take care of everything, will get in touch with your current operator, will process your change over, and in 5 days you´ll have your number at hits.

We don´t want you to lose any call, and for this we´ll let you know per SMS about the scheduled day of change over and about how everything is going. Remember that as from the day of your change over, you should use your new hits card in your phone. Likewise, remember to copy the contact list from your old SIM to your phone.

Can I buy a SIM card or a pack from the Canary Islands?

At the moment for online purchases we don't send packs (mobile phone + SIM card) to the Canary Islands. If you want to buy a SIM card of Hits, go to your nearest Point of Sale.

What are the delivery charges?

The shipping is free! We are so pleased to have you as new customer that we pay the delivery charges.

How can I pay my purchase?

You can pay your purchase with your credit card VISA or MASTERCARD. Remember that you have to activate the safe electronic commerce option Verified by Visa o Mastercard Secure Code on your credit card (consult your bank if you have any query).

At the end of your purchase our financial institution Bankia will carry out the recovery of your purchase. This guarantees a greater security and privacy of your credit card data.

We remind you to have on hand your card with the data: Card number, holder, expiry date and the three verification digits (code at the back).

When you receive the charge on your bank statement, you´ll see CARRIER-E MOBILE S.L.


Why doesn´t my card work?

Here are some tips:

  • Remember that your card must be Mastercard or Visa.
  • Remember that you should activate the safe electronic commerce option Verified by Visa or Mastercard Secure Code (consult your bank if you have any query).
  • Remember that you should have enough credit on your card to pay the top up.

What are the services Verified by Visa or Mastercard Secure Code?

Verified by Visa is a new service which allows buying on-line with an added trust. Through a simple verifying process Verified by Visa confirms your identity when you purchase at on-line shops attached to the system Verified by Visa. It´s practical and works with your own Visa card, you don´t need to change it for a new one.

You register your card only once and create your own password. When you purchase on-line, a window of Verified by Visa pops up. You just enter your password and click on it. Your identity will be verified and the purchase assured.

For activating Verified by Visa on your Visa card, or for further information, contact your card issuer.

For further information visit visa.com/verified.

Mastercard Secure Code Code is the analogue service for Mastercard cards.

For activating Mastercard Secure Code on your Mastercard card, or for further information, contact your card issuer.

For further information visit mastercard.com/securecode.

How can I trace my order?

We are going to keep you always updated on everything that happens with your order:

  • As soon as your purchase is finished, we´ll send you a confirmation e-mail, where your order is summarized. Check that the order and delivery address are correct.If you need to amend any data, contact our Customer Care Service.
  • When we have prepared your order, we´ll send you an e-mail and a SMS. We´ll include the order reference that you can use on the web of CORREOS www.correos.es to know exactly where your order is.

We are going to keep you always updated on your portability:

  • If your purchase is with portability, you´ll receive a SMS informing that we have started the process with your current operator. There is no need for you to confirm your cancellation with your current operator, we´ll take care to manage everything.
  • When we receive the confirmation of your portability, we´ll send you another SMS informing of the day when you´ll become a Hits client. Remember that the portability will be carried out from 03:00 am to 06:00 am in the morning of the changing day.

Which are the delivery times?

Our delivery time is from 7 to 10 working days, once the order has been validated. If it is an order with portability, first we have to make sure that the portability is confirmed and, afterwards we´ll send you your order, wherever you are (in Spanish territory, of course).

How do I receive my order?

For security reason the delivery is exclusively carried out to the holder of the line: only you can receive the order. You´ll need to have your national ID, NIE or Passport (or the official document which indentifies you) with you at the moment of the delivery.

Your order will be delivered by personnel of CORREOS company. Two attempt of delivery will be made and if they cannot locate you, the order will be held at the post office of CORREOS during fifteen days. You can go personally to collect it by using the shipping notification that the postman has left, or by using the reference that we sent you per SMS and e-mail from hits.

We send our products throughout Spanish territory where CORREOS reaches: Peninsula and the Balearics. We don´t send abroad or to private post office box, but, yes, to public post office boxes. Indicate the address which is easier to you, your home, the office or the place you are going to stay.

Do I have to activate the service?

No, once you have received your order, your hits SIM card is ready to use. Here are some advices:

  1. Open the back of your handset.
  2. Insert your SIM card.
  3. Switch the phone on and type in your PIN number that you´ll find on the back of the card.
  4. Start enjoying hits mobile and the friendlink advantages.

How can I return my order?

On the purchase confirmation e-mail we have sent a return form. If you wish to return your purchase, contact our Customer Care Service prior to 15 calendar days after you have received your order. Remember that for any return we´ll ask you the purchase invoice and the product in perfect condition, with all its accessories and packaging.

In a maximum of 30 days since we receive the product, we´ll refund the amount of the order on the banking account associated with the payment means that you used in the purchase.

Which guarantee do hits products have?

All our products have a 2-years guarantee. In case of requesting the guarantee service, if you have bought it at a shop, go to it and you can carry out the procedure by yourself. If you have bought it at our web shop or by phone, get in touch with our Customer Care Service.

Which are the service conditions?

With the prepaid SIM card of hits mobile you´ll not have minimal consumptions, you´ll therefore pay for what you use. The only thing we ask you for is to make at least a top up each 3 months to keep the service active. If you want further information read our General Terms and Conditions for Service.

I have a query. How do I solve it?

If you have any query during you purchase or while waiting to receive your order, get in touch with our Customer Care Service. Our team is waiting for you!

Generals

ABOUT HITSMOBILE

Who are we?

We are a mobile operator working since 2009. We offer the best National and International tariffs for talking and surfing at the cheapest price and with the highest quality, using the Vodafone network.

Why choose Hitsmobile?

  • You will have the cheapest tariffs for calling any national and international operator
  • We ensure the best 3G coverage, thanks to the network of the world leader in mobile Vodafone
  • You will pay only for what you really use
  • With no minimum consumption
  • 24/7
  • Internet always at máximum speed
  • You will save up to 50% on your consumption
  • Free minutes between Hits mobiles
  • A quality after-sales service:
    • Our Customer Care Service is available 365 days in 3 languages (English, German and Spanish)
    • If you are not satisfied with your purchase, you can return it within the 5 days following the purchase. You need to show the sales receipt to get the refund. You will also have to return the mobile phone intact, without having spent any credit and with the original packaging.
    • If you made the purchase online or by phone, we will also give you your money back.
    • And what happens if your mobile stops working? Go to your Hitsmobile sales point or call on 1212
    • You can go to any Hitsmobile point of sale located in the whole National territory.
 

ADVANTAJES

Do you send the purchase to my house?

Yes. If you buy online of by phone, we will send you the purchase for free. We send our products only in Spain. Make sure that you have entered your address and post code correctly.

The day of the purchase you will receive an email and some days after another email with the expedition code. With the expedition code you will be able to follow the shipping of your purchase on the Spanish Post website www.correos.es

For security reasons only the official owner of the line can pick up the purchase. For this reason, you will have to show your ID.

The shipping lasts between 7 and 10 working days.

Our logistic operator will try to deliver your purchase twice to the address indicated. If you are not at home, they will leave a notification in your mailbox.

You will have 14 days to go to the nearest Post office with the notification and your document and pick up your purchase.

If you don't pick it up, after 14 days, it will be sent to Hitsmobile again.

I read that you offer free minutes between Hits lines, is it true?

Yes! With Hitsmobile the first 5 minutes of every National call between Hits lines are always free. You pay only the connection charge and in case you talk more than 5 minute, you will start calling under your plan price for the additional minutes.

 

HOW TO PASS TO HITS

I would like to sign up to Hitsmobile. How do I join?

Moving to Hitsmobile is very easy and fast. You can buy a brand new telephone number or transfer your current number over to us:

  • From our shop online;
  • By calling on 800 654 321 or (0034) 634 30 1212, available every day 10am-8pm;
  • At any point of sales of Hitsmobile.

If I have a number, can I keep my existing line?

Of course you can! It is a hassle losing your number because you want to change mobile provider. For this reasons with Hitsmobile you can keep your current number at no additional cost. It makes no difference whether you are on contract or on pay as you go, we will accept it.

When you request the transfer (portability) of your line, we will ask you some personal data (legally required) like your name, surname, ID number, etc.

Moreover we will need the following details:

  1. Your current telephone number
  2. The company you are changing from
  3. If you are the owner of the line or not
  4. Whether you use pay as you go or contract
  5. The ICCID, a code of 13-19 characters written on the back of your SIM card. Have it handy when you are changing over.

Once you have requested the portability of your line, we will take care of everything, we will put in contact with your mobile operator, and we will inform you by SMS. In about 3 days you will have your line with Hitsmobile.

If I don't have a telephone number, can I get a new one?

Yes! We will ask you the following data (legally required):

  1. Name and surname
  2. Nationality
  3. Type of ID
  4. ID number
  5. Date of birth
  6. Address
  7. Contact details
  8. And remember: you can only join Hitsmobile if you are over 18 years of age.
 

SIM CARD

How can I get a SIM card of Hitsmobile?

Getting a SIM card of Hitsmobile is very easy! There are many ways to get it:

  1. The shop online of our web site.
  2. At any Point of Sale of Hitsmobile.
  3. If you are already a customer, call on 1212. If you are not a customer yet, call 800 654 321.

Our SIMs have two formats. They are adapted for mobiles which need the standard format and for mobiles which need the Micro-SIM. Which format does your mobile need?

I already have a SIM card of Hits, but I have changed my mobile and now I need to change the standard SIM I have for a micro SIM, what can I do?

You can require a replacement SIM card:

I want a nano SIM

To get a nano SIM you need to request a change of SIM:

This Service is provided by one of our official distributors and it has an additional cost (3€ + shipping costs).

 

MOBILE PHONES

If I already have a mobile, can I join Hitsmobile?

Of course you can! Our SIM cards work on any unlocked mobile phone. An unlocked mobile is a phone which hasn't been locked by any mobile operator.

If your mobile is locked, you can go to a specialized center and request to unlock it.

Don't forget that on our shop online, you can buy one of the mobile phones, together with the SIM card, at a very interesting price.

And if I don't have a mobile phone or if i want a new one?

No problems, together with the SIM card you can buy one of the unlocked mobile phones at a price that we are sure you'll love. If you want to see them, have a look at our shop online.

 

INTERNET

Can I surf on the Internet with Hitsmobile?

With Hitsmobile you have access to the Internet service by default. The only thing you have to do is set up your mobile. More information.

When you have set up your mobile, you can contract the type of Internet service that best suits your needs (Pay As You Go, Package, Pay Monthly Plan) and surf with no limits.

Can I use Voice over IP and download big files?

With Hitsmobile you can use the Internet you want for what you want, with no limits and 24/365. Yo won't have any problem with applications like Skype, WhatsApp calls, etc.

Do I obtain hits points with internet service of hits?

Yes, of course, the same as if you talk or text. The hits points (that never expire) are obtained by top ups made on Prepaid or with Automatic Top Up.

Can I use iPhone, iPads and tablets?

Yes, of course. If the size of the SIM card is suitable for your device:

If you need a Micro SIM, you have to request a change of SIM:

If your device needs a Nano SIM, you have to ask a change of SIM:

Why cannot I navigate?

The Internet service is available by default for any customer of Hits.

If you are not able to navigate, try to switch off your phone, extract the SIM card and the battery. Wait one minute and then introduce everything and switch on your device again.

Check if you have the Access Point or APN properly configurated.

  • Automatic option: If you want us to send you an SMS with the configuration of your phone, log into your Hits Space > My Services > Set Up Your Mobile.
  • Step by step option: set up the Access Point Name to the network, type tel.hitsmobile.es and the parameters MCC (214) and MNC (06) which are usually set up by default.
APN KIND OF IP ADDRESS RECOMMENDED USE COMMENTS
tel.hitsmobile.es IP private Mobiles,
Smartphone,
etc.
This is appropriate for surf the internet in mobiles or smartphones because it use a private IP. This prevents the attempting to connect it from the exterior and make a higher battery consumption.

We don't recommend to use this APN in the cases that the terminal is been using applications that require public IP.


If you need more info, click here.

At what speed can I navigate?

With the best coverage of Vodafone you will always surf at maximum speed 3.5 G+.

At Hits we never reduce the speed, however, take into consideration that this speed may vary depending on many conditions, like the quality of the coverage in your area, the speed supported by your mobile phone or the number of users connected to the same antenna at the same time.

You don't have to contract any additional pack, you can pay only when you surf. The month you do not connect to the Internet, you won't pay! No slots, no minimum consumption, no restriction of apps or devices. You just have to set up your phone and start navigating. What are you waiting for?

How does the Internet Service appear on the invoce?

As for the Voice Service, the consumption associated to the Internet Service is not subject of any invoice. Hits issues invoices only for top ups arranged by the customer. The invoice cycle is monthly.

 

OTHERS

How can I keep my line always active?

If you have a Pay Monthly Plan, your line won't expire.

If you have a Pay & Go tariff, you have to top up your phone every 90 days to keep it active.

If you prefer, you can subscribe the 'monthly' or 'weekly' or 'minimum balance' Automatic Top Up service. You will forget about topping up manually and your line will be always active.

We also offer a service for the customers who spend part of the year outside of Spain and they don't want to lose their line: the "Keep your Line without Topping Up" service. You will keep your line active for a year without the need to top it up every 90 days.

Can I use the Blackberry RIM services with Hitsmobile?

No, we haven't the Blackberry RIM services activated. You can use them only through the WiFi.

Have we forgotten something?

We are always open to your suggestions. Make a suggestion.

ANDROID MANUAL SETTING

Follow these steps to configure the APN or Access Point Name and navigate with Hits

IOS MANUAL SETTING

Follow the steps to configure the APN or Access Point Name of the network to navigate with Hits

YOU HAVE NOW CONFIGURED YOUR INTERNET CONNECTION!

 

  1. STEP 1

From "App" select "Settings".

In some devises, instead of "Settigs", it could be called "Configuration" or similar.

  1. STEP 2

Choose "Wireless and network".

In some devices, instead of "Wireless and Network" you may find "More networks", "More…" or similar.

  1. STEP 3

From "Wireless and network" select "Mobile Networks".

  1. STEP 4

From "Mobile Networks" clik APN or "Access Point Names".

Before that, please, make sure you have enabled the following options:

  • Use Packet Data (or Mobile Data or 3G Service): activate data network.
  • Data Roaming. In some Smartphones this is not necessary, however, in other it is essential for surfing on the Internet.
  1. STEP 5

Press "New APN".

Here you can find a list of default or empty APN.

In any case, please, create the APN of Hits. According to your device, click on (+) or select "New APN" from the drop down menu.

  1. STEP 6

In "Edit Access Point" complete the following fields:

  • Name: Hits
  • APN: tel.hitsmobile.es
  • Leave the other fields blank. If the system doesn't allow you to complete only the APN, fill in the other fields with these values: MCC 214 and MNC 06

Before starting, make sure that the Wi-Fi option is disabled.
In fact, if you have it active, the system gives automatic priority to the Wi-Fi connection instead of the mobile network and you won't be able to check if you have properly configured your internet access through HITS.

  1. STEP 1

Choose the "Settings" icon.

If you update the version of iOS and you can't browse the internet, also check the APN settings by following the same steps. When Apple releases a new version of its operating system can be deleted the manual configuration access point name.

  1. STEP 2

Press "Mobile Data".

  1. STEP 3

Press "Mobile Data Network".

Before that, you have to switch on these options:

  • Voice & Data activate data network.
  • Data Roaming. It is not necessary in some smartphone, but it is essential in other phones to surfing internet.
  1. STEP 4

Enter APN:

  • APN: tel.hitsmobile.es
  • And the rest must be empty.
  • Save and exit.
  1. STEP 5

Access the mail menu by tapping the "Settings" icon and press "Airplane Mode"

Or reset your device to active the configuration.

Before starting, make sure that the Wi-Fi option is disabled.
In fact, if you have it active, the system gives automatic priority to the Wi-Fi connection instead of the mobile network and you won't be able to check if you have properly configured your internet access through HITS.