FAQs

Once you've chosen the phone you want to buy, we ask you only for the details we need to register you and make sure we can contact you if there's a problem with your order. The whole process takes about 5 minutes, but you can take as much time as you need.
 

We'll call you to arrange a delivery time that's convenient for you and we'll also send you two emails: one to confirm your order, and the other to notify you of delivery.

Remember that you'll need your DNI (or official identification document, and if this doesn't have a photo you'll need an additional document with a photo) with you when your order is delivered.
 

With a pre-pay hits mobile SIM card there's no minimum spend, so you only pay for the minutes you use. The only thing we ask is that you top up your credit at least once every 3 months to keep your service active.
 

Of course you can, and we'll take care of the whole process and make everything really simple.

When registering you just have to choose the option to keep your phone number, and we'll ask you for:

1. your current mobile number
2. the ICC of your SIM card (we'll tell you where you can find this number)
3. your current mobile network provider.

We'll keep you up-to-date with how the process is going via SMS or email and we'll confirm the date and time of the changeover. Remember that you must be the owner of the phone line to request porting of the number.
 

All our products have a 2-year guarantee. To make a claim under the guarantee, either go to the shop where you made your purchase, or call 1212 or 634-301-212 if you bought online or by telephone.
 

If you call from:

1. a hits mobile phone, dial 1212 (free)
2. a fixed line or another mobile network, call 634-30-1212
3. from abroad, call 00-34-634-30-1212

 

Delivery is FREE!!! We're so happy to welcome you as a new customer that we pay the delivery charges.
 

Your order will arrive between 7 and 10 working days after purchase, wherever you are.
 

You can pay at the time of purchase by VISA or MASTERCARD, or in cash upon delivery.
 

Transactions in the online shop are protected by 128 bit v-sign encryption. When paying by credit or debit card, the details requested are protected and verified by the "Visa" and "MasterCard SecureCode" services.
 

If you would like to get in touch you can call us from your hits mobile by dialling 1212, from any other telephone by dialling 800-654-321, or by email at clientes@hitsmobile.es.